Overdue Account Policy
We understand that financial difficulties can arise. If you have an outstanding balance, we're happy to work with you to create a flexible payment plan, with a minimum weekly payment of $20 or 10% for larger debts.
Flexible Payment Plans
Repayments must be made on time as agreed upon in the plan.
All future sessions must be paid for on the day of service via direct deposit, EFTPOS, PayPal, or BPAY.
You must maintain our 75% attendance policy for appointments.
Failure to Meet Requirements
If you are unable to make the agreed-upon repayments or follow these requirements, your appointments will be cancelled.
Financial Difficulty and Support
If you're facing financial hardship, we encourage you to talk to your GP about a referral to a mental health care service under the CAREinMIND program. This is a free service for eligible people, and Family Minded is one of the providers.
Our Goal
Our goal is to find a solution that works for you while ensuring the clinic's financial viability. We value your ongoing care and want to support you in making these payments.
Next Steps
Complete this form and make your first payment.
Please Note
Non-payment of your outstanding balance may result in referral to a debt collection agency.